Machine Repairs & Service

All sewing machine & overlocker services are conducted on-site by our Master Technician.

Please allow 2 weeks for the service/repair to be completed. Machine Service Rates (excludes all parts).

All sewing machine & overlocker services are conducted on-site by our Master Technician.

Routine top of Line Sewing/ & Embroidery Machine Service

$240.00

per machine

see in-store for details of machine models

Routine Sewing & Embroidery Machine Service

$195.00

per machine

some exclusions apply

Routine Sewing Machine Service - Sewing Only

$175.00

per machine

some exclusions apply

Routine Overlocker &/or Coverstitch Service

$175.00

per machine

Overlocker Re-thread

$25.00

per machine

Machine Firmware/Software Update

$40

per machine

Same Day Service - Add $90 per machine

Same day service is strictly limited and available only via prior booking. Some conditions apply - contact our store for details.

7 day priority service - Add $55.00 per machine

Need it faster than 7 days? Our new priority service may be your answer. Limited availability only. Call our store for details.

Fix Only Rates (excludes all parts)

Minimum Charge $49.00

Hourly rate of $105.00 per hour + GST for all fix only repairs cahrged in 15 min increments.

Estimates:
Machine will be booked in for a free assessment by our technician. No work will be completed without approval by owner. Upon approval, work will be completed as quoted. All machines that are not approved for further work must be collected by the owner within 14 days

All machines are required to be booked in, with information about your machine, its issues (if any) , what type of repair your machine requires e.g. service, fix etc, machine will be tagged, and you will be provided with a printed receipt for your machine detailing what accessories and items have been brought in with your machine.
We will contact you either via phone or SMS message to advise when your machine is ready for collection.
If the technician needs to discuss your machine, he will contact you prior to completing any works.
All completed work must be paid in full on pickup – we would appreciate within 14 days.
Owners must bring their claim check on pickup of their machine or provide photo identification.
No machines will be released without payment of monies owed.
Any 3rd party pick-ups must be authorised by the owner and payment made in full prior to or on collection of their machine.
We reserve the right to dispose of machines abandoned or not collected after 60 days from completion date to recover costs.

Warranty Repairs

New Machine Warranty (All Brands)

We will honor all warranty work for machines purchased at River City Sewing Machine Centre during the period of your new machine warranty provided:

· You are the first owner of the machine,
· You can provide proof of purchase of your machine
Please note that some parts and consumables are not covered under the manufacturer’s warranty and you should refer to your warranty card that was provided at the time of your new machine purchase. Items and parts required to complete the repair to your machine that are not covered by the manufacturer’s warranty will be charged to you and must be paid in full before the machine is released.

Extended Warranty (where applicable)

Please refer to your warranty documentation for items covered by the manufacturer under their extended warranty if it is applicable to your machine – generally, these include some parts and mechanical items. All repairs conducted under your machines extended warranty will be charged as per our Fix Only Rates, as labor costs are not covered as part of these extended warranty arrangements plus costs of any parts not covered under warranty.

Warranty repairs for machines not purchased at River City Sewing Machine Centre

We would recommend that you return your machine to the place of purchase for the completion of your warranty repair. The dealer where you purchased your machine is responsible for warranty repairs for all machines that they sell.

If you would prefer our store to conduct your warranty repairs, we can do so, however, you will be charged as per our Fix Only Rates plus any additional costs of freight etc for the supply of parts for the completion of your warranty repair plus any parts or items not covered under the warranty terms.

Brother International (Australia) Pty Ltd – Warranty Service Centre

Please refer to your warranty documentation for items covered by the manufacturer under their warranty if it is applicable to your machine – generally, these include some parts and mechanical items.
All warranty repairs for Brother Machines referred to our store must include proof of purchase, customer name, address and contact telephone number. This information is a mandatory requirement for Brother International (Australia) Pty Ltd. Any items not covered by the warranty approval will be payable by the machine owner. Any disputes relating to the coverage of warranty for your machine should be directed to Brother International (Australia) Pty Ltd.

All prices shown on this website are subject to change at any time without notice.