Terms & Conditions
Terms & Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of https://rivercitysewing.com.au/ (the “Site”). This Site is owned and operated by Rational Magic
Pty Ltd – River City Sewing Machine Centre. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Rational Magic Pty Ltd – River City Sewing Machine Centre and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
– Sewing Machines, Accessories & Parts;
– Quilting & Sewing Supplies;
– Notions & Haberdashery;
– Embroidery Products;
– Sewing Furniture; and
– Long Arm Quilting Machines and Supplies.
The following services are available on our Site:
– Classes & Events; and
– Machine Repairs & Servicing.
The services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Your subscription does not automatically renew. You will be notified before your next payment is due and must authorise that payment in order for your subscription to continue.
We accept the following payment methods on our Site:
– Credit Card; and
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
– Standard delivery by post. Delivery takes 5 – 7 business days.; or
– Australia Post Express Post. Delivery takes approx 5-7 days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Rational Magic Pty Ltd – River City Sewing Machine Centre and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Rational Magic Pty Ltd – River City Sewing Machine Centre and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Queensland.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
(07) 3393 5575
7/308 New Cleveland Road, Tingalpa, Q 4173
You can also contact us through the feedback form available on our Site.
Effective Date: 28th day of May, 2021
Errors & Omissons
We reserve the right to withdraw an item from sale should an error or omission occur with online pricing or information.
Gift Cards & Gift Vouchers
All River City Gift Cards or River City Gift Vouchers issued by River City Sewing Machine Centre have an expiry date of 3 years from the date of issue and this will be indicated on the Gift Card or Gift Voucher. Expired cards will not be reissued.
All Gift Cards or Gift Vouchers issued by River City Sewing Machine Centre are non-refundable anf are not redeemable for cash. Lost cards will not be reissued.
As a family owned business, River City Sewing Machine Centre we are proud to stock a wide range of products for you and your creative projects. To enable us to showcase the vast array of products, parts and accessories available for all of our products, brands and machines, we do not carry all these items as in-store stock items. Some of these items are available on order from our suppliers.
Whilst we are making every effort to accurately provide details at our online store, there may be occasions when the product you ordered is out of stock. If this is the case, one of our team will contact you to advise details of next availability from our suppliers so that you are given the opportunity to continue with your order. If you decide not to wait for delivery of your order you will be of course offered a refund of your purchase price.
Postage & Shipping
All orders placed either online at our website or in-store via phone or email which opt for Australia Post Services are not insured. Whilst we take all reasonable care in packaging your item for safe delivery, we cannot offer insurance.
Most orders will be shipped within 7 days of receipt. If there are extended delays our team will contact you to advise.
Any delivery times indicated should be considered a guideline. As there are frequent delays in transport and shipping, we cannot guarantee delivery dates and times for any items shipped by our store.
Machine Service & Repairs
All Machine Repairs are conducted on-site and
Completed repairs are held for a maximum of 60 days only unless otherwise arranged with River City Sewing Machine Centre management.
River City Sewing Machine Centre reserves the right to recover all outstanding funds relating to repairs made to unclaimed sewing equipment:
These right include but are not limited to
a) selling the unclaimed sewing equipment;
b) engaging collection agents.
New Machine Warranty ( All Brands)
We will honour all warranty work for machines purchased at River City Sewing Machine Centre during the period of your new machine warranty provided:
- You are the first owner of the machine,
- You can provide proof of purchase of your machine
Please note that some parts and consumables are not covered under the manufacturer’s warranty and you should refer to your warranty card that was provided at the time of your new machine purchase. Items and parts required to complete the repair to your machine that are not covered by the manufacturer’s warranty will be charged to you and must be paid in full before the machine is released.
Extended Warranty – (where applicable)
Please refer to your warranty documentation for items covered by the manufacturer under their extended warranty if it is applicable to your machine – generally, these include some parts and mechanical items. All repairs conducted under your machines extended warranty will be charged as per our Fix Only Rates, as labour costs are not covered as part of these extended warranty arrangements plus costs of any parts not covered under warranty.
Warranty repairs for machines not purchased at River City Sewing Machine Centre
We would recommend that you return your machine to the place of purchase for the completion of your warranty repair. The dealer where you purchased your machine is responsible for warranty repairs for all machines that they sell.
If you would prefer our store to conduct your warranty repairs, we can do so, however, you will be charged as per our Fix Only Rates plus any additional costs of freight etc for the supply of parts for the completion of your warranty repair plus any parts or items not covered under the warranty terms.
Brother International (Australia) Pty Ltd – Warranty Service Centre
Please refer to your warranty documentation for items covered by the manufacturer under their warranty if it is applicable to your machine – generally, these include some parts and mechanical items. All warranty repairs for Brother Machines referred to our store must include proof of purchase information, customers name, address and contact telephone number. This information is a mandatory requirement for Brother International (Australia) Pty Ltd to process the warranty claim.
River City Sewing reserves the right to refuse any machine for warranty repairs should this information not be provided.
Warranty repairs are subject to approval by Brother International (Australia) Pty Ltd. Any items not covered by the warranty approval will be payable by the machine owner. Any disputes relating to the coverage of warranty for your machine should be directed to Brother International (Australia) Pty Ltd
Proof of Purchase
All return, refund, exchange or repair requests must be accompanied by any one of the following Proof of Purchase documents:
- Original receipt
- Proof of Purchase (included with all online purchases)
- Original Return/Exchange Receipt
Consumer Guarantees & Returns
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from River City Sewing Machine Centre. If you believe an item or service is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under Australian Consumer Law. However, these consumer guarantees do not apply where the item was damaged to abnormal use or misuse.
Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed. In accordance with Australian Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.
All sewing machine manufacturers’ warranty information is detailed and included in the packaging of their products or available on the manufacturers website. Please refer to these as they are all very different.
Please choose carefully as we do not offer returns for Change of Mind, including the following:
- You purchased what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- Misued a product in any way that caused the problem
- Knew of or were made aware of the faults before you bought the product
- Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see above) or otherwise as required by law.
All Gift Cards/Gift Vouchers or Bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, Gift Voucher, Bonus, or bundled item or utilised portion of any Gift Card or Gift Voucher will be deducted from any refund.
Gift Cards, Gift Vouchers or evouchers
River City Sewing Gift Cards
River City Sewing Gift Vouchers
Special Order stock items
Quilt/Project Patterns or Books
Personal Care Items
Pillows or cushion inserts
For purchases made online or in-store, River City Sewing Machine Centre will process any approved refund using your original payment method.
You are only eligible to receive a full refund via ZipPay if the goods are faulty and can’t be easily fixed or replaced or are not as described.
ZipPay cannot be used for classes or events.
Please choose carefully as we do not offer change of mind exchanges or refunds on technology products if removed from their plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturers warranties or consumer guarantees. River City Sewing Machine Centre will , at all times, honour its obligations under the Australian Consumer Law.
Type of website: Ecommerce Effective date: 28th day of May, 2021
https://rivercitysewing.com.au/ (the “Site”) is owned and operated by Rational Magic Pty Ltd.
Rational Magic Pty Ltd can be contacted at:
(07) 3393 5575
Unit 7 Tingalpa Trade Centre , 308 New Cleveland Road, Tingalpa Q 4173
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
By using our Site users agree that they consent to:
Personal Data We Collect
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
3. Hardware and software details;
4. Clicked links; and
5. Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information.
This data may be collected using the following methods:
1. Creating an account or at checkout.
How We Use Personal Data
The data we collect automatically is used for the following purposes:
1. Statistics and trends.
The data we collect when the user performs certain functions may be used for the following purposes:
1. Delivery and communication.
Who We Share Personal Data With
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored for 10 years.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times
and therefore we are unable to guarantee the security of user data beyond what is reasonably
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
(07) 3393 5575
7/308 New Cleveland Road, Tingalpa Q 4173
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; and
4. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
a. Monitor user preferences to tailor advertisements around their interests.
If you have any questions, concerns or complaints, you can contact our privacy officer, Judi
(07) 3393 5575
7/308 New Cleveland Road, Tingalpa Q 4173