Machine Repairs & Service Information

River City Sewing Machine Centre is an Authorised Dealer and Service Centre for the following machine brands:

• PFAFF
• Husqvarna Viking
• Bernina
• Bernette
• Janome
• Brother
• Ricoma
• Baby Lock
• Gammill
• Handi Quilter
• Singer

All sewing machine & overlocker services are conducted on-site by our service team headed by our Master Technician.

Machines are booked in on arrival at our store and are processed in sequential order of arrival (excluding priority service machines).  Machines must be booked in at the store to ensure their place in the queue.

Please allow 2-3 weeks for the service/repair to be completed.

• Machines must be booked in at the front counter prior to being seen by our technician.

• All machines are required to be booked in, with information about your machine, its issues (if any) , what type of repair your machine requires e.g. service, fix  etc, .   Machine will be tagged, and you will be provided with a printed receipt for your machine detailing what accessories and items have been brought in with your machine.  This repair booking receipt must be presented to our staff on collection of the repair.
• We will contact you either via email, phone or SMS message to advise when your machine is ready for collection.
• If the technician needs to discuss your machine, he will contact you prior to completing any works.
• All completed work must be paid in full on pickup.
• No machines will be released without payment of monies owed.
• Any 3^rd party pick-ups must be authorised by the owner and payment made in full prior to or on collection of their machine.
• We reserve the right to dispose of machines abandoned or not collected after 60 days from completion date to recover costs.

All prices shown exclude parts   effective  31 August 2023

 All other types of service and repairs are at the discretion of our management and service team.

Completed repairs are held for a maximum of 60 days only unless otherwise arranged with River City Sewing Machine Centre management.  River City Sewing Machine Centre reserves the right to recover all outstanding funds relating to repairs made to unclaimed sewing equipment:
These right include but are not limited to
a) selling the unclaimed sewing equipment;
b) engaging collection agents.

New Machine Warranty ( All Brands)

We will honor all warranty work for machines purchased at River City Sewing Machine Centre during the period of your new machine warranty provided:

• You are the first owner of the machine,
• You can provide proof of purchase of your machine

Please note that some parts and consumables are not covered under the manufacturer’s warranty and you should refer to your warranty card that was provided at the time of your new machine purchase.  Items and parts required to complete the repair to your machine that are not covered by the manufacturer’s warranty will be charged to you and must be paid in full before the machine is released.

Extended Warranty – (where applicable)

 Please refer to your warranty documentation for items covered by the manufacturer under their extended warranty if it is applicable to your machine – generally, these include some parts and mechanical items.  All repairs conducted under your machines extended warranty will be charged as per our Fix Only Rates, as labour costs are not covered as part of these extended warranty arrangements plus costs of any parts not covered under warranty.

Warranty repairs for machines not purchased at River City Sewing Machine Centre

 We would recommend that you return your machine to the place of purchase for the completion of your warranty repair.  The dealer where you purchased your machine is responsible for warranty repairs for all machines that they sell.

If you would prefer our store to conduct your warranty repairs, we can do so, however, you will be charged as per our Fix Only Rates plus any additional costs of freight etc for the supply of parts for the completion of your warranty repair plus any parts or items not covered under the warranty terms.

Brother International (Australia) Pty Ltd – Warranty Service Centre

 Please refer to your warranty documentation for items covered by the manufacturer under their warranty if it is applicable to your machine – generally, these include some parts and mechanical items.  All warranty repairs for Brother Machines referred to our store must include proof of purchase information, customers name, address and contact telephone number. This information is a mandatory requirement for Brother International (Australia) Pty Ltd to process the warranty claim.

River City Sewing reserves the right to refuse any machine for warranty repairs should this information not be provided.

Warranty repairs are subject to approval by Brother International (Australia) Pty Ltd.  Any items not covered by the warranty approval will be payable by the machine owner.  Any disputes relating to the coverage of warranty for your machine should be directed to Brother International (Australia) Pty Ltd.

Onsite Service Requests

Any on-site service requests for any sewing machines, sewing and embroidery machines, multi-needle embroidery machines, quilting machines less than 18″ throat space will be assessed on a case-by-case basis.  All onsite service requests will be subject to standard service fees plus parts as required, plus an hourly travelling and on-site fee that is calculated from departure from our store, all time onsite and return to our store.