Machine Repairs & Service Information
River City Sewing Machine Centre is an Authorised Dealer and Service Centre for the following machine brands:
- Husqvarna Viking
- Baby Lock
- Handi Quilter
All sewing machine & overlocker services are conducted on-site by our service team headed by our Master Technician.
Machines are booked in on arrival at our store and are processed in sequential order of arrival (excluding priority service machines). Machines must be booked in at the store to ensure their place in the queue.
Please allow 2-3 weeks for the service/repair to be completed.
- Machines must be booked in at the front counter prior to being seen by our technician.
- All machines are required to be booked in, with information about your machine, its issues (if any) , what type of repair your machine requires e.g. service, fix etc, . Machine will be tagged, and you will be provided with a printed receipt for your machine detailing what accessories and items have been brought in with your machine. This repair booking receipt must be presented to our staff on collection of the repair.
- We will contact you either via email, phone or SMS message to advise when your machine is ready for collection.
- If the technician needs to discuss your machine, he will contact you prior to completing any works.
- All completed work must be paid in full on pickup.
- No machines will be released without payment of monies owed.
- Any 3rd party pick-ups must be authorised by the owner and payment made in full prior to or on collection of their machine.
- We reserve the right to dispose of machines abandoned or not collected after 60 days from completion date to recover costs.
All prices shown exclude parts effective 31 August 2023
|Service Description – excluding parts||Fees|
Routine Top of Line Sewing/& Embroidery Machine Service
With machines of this calibre, they require added time and functional service elements as designated by the manufacturer. We want to make sure your machine is given the attention it requires so we have added a separate service tier for these machines.
Machines included in this new service tier include:
· Husqvarna Viking Designer EPIC & EPIC 2 * Bernina 880 & 880 Plus
· PFAFF Creative Icons * Bernina 7 Series with EMB Module
· Brother Dream Machines , Stellaire * Bernina 830
· Janome M17, 15000, 14000
Routine Top of Line Sewing Machine Service
With machines of this calibre, they require added time and functional service elements as designated by the manufacturer. We want to make sure your machine is given the attention it requires so we have added a separate service tier for these machines
· PFAFF Performance Icon
· Husqvarna Viking EPIC 95Q & 980Q
· Janome Continental M7
· Bernina 820
· Bernina 7 Series – no EMB Module
Routine Sewing & Embroidery Machine Service
Excludes top of line machines mentioned above
Routine Sewing Machine Service
Excludes top of line machines detailed above
Routine Overlocker or Coverstitch Service 3 – 4 thread models
All overlockers with 4 thread capacity or less
Routine Overlocker or Coverstitch Service 5-8 thread models
Includes Babylock Gloria, Ovation, Evolution, Evolve, Bernina L8Series
|Overlocker Re-thread||$ 25.00|
|Single & Multi-Needle Embroidery Only Machines||$375.00|
|Longarm Service – in-store service||300.00|
Machine Firmware/Software Update
All machine manufacturers now have updates available on their websites for the consumer to complete the process with downloadable files and instructions. If you would like us to complete an update on your machine we can complete it for you for a fee. Please advise our staff when booking your machine in.
|Limited Priority Service Additions||Extra Fees per machine|
Same Day Service
|Limited Availability||Same day service is strictly limited and available only on approval and via prior booking. Some conditions apply – ask our staff for details.||$ 90.00|
|7 Day Priority Service||Limited Availability||Need your machine within 7 days? This priority service may be your answer.||$ 55.00|
|Fix Only Rates (excluding parts)||Fees|
|Minimum Charge per machine||$59.00|
|Hourly Rate||$135.00 per hour – charged in 15 min increments|
Onsite Service Calls – Sewing or Embroidery Machines
|Call out Fee||$85.00 + Travel Charge $0.15 per km round trip|
|Travel Charge||$0.15 per km round trip|
|Onsite Muti-Needle Embroidery Machine Service||$450 per machine + $0.15 per km round trip travel charge|
Onsite Longarm Service
As there are many types of machines that require service – this onsite service and repair information is dependent upon the machine brand, type and location.
Please call for a quote for your machine
|Service fee + travelling charge. Price on application|
All other types of service and repairs are at the discretion of our management and service team.
Completed repairs are held for a maximum of 60 days only unless otherwise arranged with River City Sewing Machine Centre management. River City Sewing Machine Centre reserves the right to recover all outstanding funds relating to repairs made to unclaimed sewing equipment:
These right include but are not limited to
a) selling the unclaimed sewing equipment;
b) engaging collection agents.
New Machine Warranty ( All Brands)
We will honor all warranty work for machines purchased at River City Sewing Machine Centre during the period of your new machine warranty provided:
- You are the first owner of the machine,
- You can provide proof of purchase of your machine
Please note that some parts and consumables are not covered under the manufacturer’s warranty and you should refer to your warranty card that was provided at the time of your new machine purchase. Items and parts required to complete the repair to your machine that are not covered by the manufacturer’s warranty will be charged to you and must be paid in full before the machine is released.
Extended Warranty – (where applicable)
Please refer to your warranty documentation for items covered by the manufacturer under their extended warranty if it is applicable to your machine – generally, these include some parts and mechanical items. All repairs conducted under your machines extended warranty will be charged as per our Fix Only Rates, as labour costs are not covered as part of these extended warranty arrangements plus costs of any parts not covered under warranty.
Warranty repairs for machines not purchased at River City Sewing Machine Centre
We would recommend that you return your machine to the place of purchase for the completion of your warranty repair. The dealer where you purchased your machine is responsible for warranty repairs for all machines that they sell.
If you would prefer our store to conduct your warranty repairs, we can do so, however, you will be charged as per our Fix Only Rates plus any additional costs of freight etc for the supply of parts for the completion of your warranty repair plus any parts or items not covered under the warranty terms.
Brother International (Australia) Pty Ltd – Warranty Service Centre
Please refer to your warranty documentation for items covered by the manufacturer under their warranty if it is applicable to your machine – generally, these include some parts and mechanical items. All warranty repairs for Brother Machines referred to our store must include proof of purchase information, customers name, address and contact telephone number. This information is a mandatory requirement for Brother International (Australia) Pty Ltd to process the warranty claim.
River City Sewing reserves the right to refuse any machine for warranty repairs should this information not be provided.
Warranty repairs are subject to approval by Brother International (Australia) Pty Ltd. Any items not covered by the warranty approval will be payable by the machine owner. Any disputes relating to the coverage of warranty for your machine should be directed to Brother International (Australia) Pty Ltd.
Onsite Service Requests
Any on-site service requests for any sewing machines, sewing and embroidery machines, multi-needle embroidery machines, quilting machines less than 18″ throat space will be assessed on a case-by-case basis. All onsite service requests will be subject to standard service fees plus parts as required, plus an hourly travelling and on-site fee that is calculated from departure from our store, all time onsite and return to our store.