Proof of Purchase

All return, refund, exchange or repair requests must be accompanied by any one of the following Proof of Purchase documents:

• Original receipt
• Proof of Purchase  (included with all online purchases)
• Original Return/Exchange Receipt

Consumer Guarantees & Returns

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from River City Sewing Machine Centre.  If you believe an item or service is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under Australian Consumer Law.  However, these consumer guarantees do not apply where the item was damaged to abnormal use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer for it to be assessed.  In accordance with Australian Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.  If the item  or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value.   These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

All sewing machine manufacturers’ warranty information is detailed and included in the packaging of their products or available on the manufacturers website.  Please refer to these as they are all very different.

Please choose carefully as we do not offer returns for Change of Mind, including the following:

• You purchased what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• Misued a product in any way that caused the problem
• Knew of or were made aware of the faults before you bought the product
• Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted 

 

Orders refunded or cancelled

If an order is cancelled prior to shipment or a refund is requested, we will consider that at our discretion.  If a refund is agreed by management, a 20% restocking fee will be payable and deducted from any refund owing.

 

 

Special Exemptions

These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see above) or otherwise as required by law.

All Gift Cards/Gift Vouchers or Bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase.  If not, the value of any such unreturned Gift Card, Gift Voucher, Bonus, or bundled item or utilised portion of any Gift Card or Gift Voucher will be deducted from any refund.

Gift Cards, Gift Vouchers or evouchers

River City Sewing Gift Cards

River City Sewing Gift Vouchers

Special Order  stock items

Embroidery Designs

Fabric

Fabric Kits

Quilt/Project Patterns or Books

Personal Care Items

Manicure Sets

Face Masks

Pillows or cushion inserts

Quilts

 

Payment Method

For purchases made online or in-store, River City Sewing Machine Centre will process any approved refund using your original payment method.

 ZipPay

You are only eligible to receive a full refund via ZipPay if the goods are faulty and can’t be easily fixed or replaced or are not as described. ZipPay cannot be used for classes or events.

 

Technology Products

Please choose carefully as we do not offer change of mind exchanges or refunds on technology products if removed from their plastic packaging or plastic seal unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturers warranties or consumer guarantees.  River City Sewing Machine Centre will , at all times, honour its obligations under the Australian Consumer Law.

 Classes & Events

 

Class & Events Booking Terms and Conditions

 

Please check class dates and times carefully before booking.  No refunds will be made for classes due to “Change of Mind” or “double booking”.

 

By booking a class you agree to abide by these Terms and Conditions.

• Payment for the class fee is required and payable in full at the time of the booking to secure your place and must be purchased either in-store with our staff or online at our website class booking  site (https://bookwhen.com/rivercitysewing) prior to class commencing.  Your place is not booked until payment has been received.  Regrettably ( even in the case of illness) River City Sewing Machine Centre are not in a position to refund cancellations as we are committed to run the class or event for others who have already bought their supplies and have rostered our instructors or pre-booked visiting teachers to run the class.
• Payment can be made over the phone using credit card facilities if you are unable to visit us in store or book online.
• If you have to cancel your place in one of our classes, we can re-book you into another class at a later date or a store credit will only be assigned to you if you advise our staff no less than 72 hours before the event.
• No refunds or store-credit for no shows or late arrivals, or for cancellations less than 72 hours before the class begins.
• All special events with visiting teachers, no refunds or store credits for cancellations less than 14 days before the event begins.
• All class fees do not include any materials or class kits unless otherwise stated. Requirement lists are items that attendees need to bring to complete the class. All items are available for purchase in-store prior to the commencement of the class unless otherwise stated.  Students will be responsible to bring all items on the requirements list to complete the class.
• Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is undersubscribed.  In such a case we will notify all confirmed attendees as soon as possible and class fees will be refunded in the form of a store credit or River City Sewing Gift Card.   River City Sewing Machine Centre will not be held liable for any students out of pocket costs for any class it cancels.
• River City Sewing Machine Centre does not accept responsibility for changes in the circumstances of its students.
• Unless otherwise stated, in any classes or events using sewing machines, it is assumed you have a working knowledge of your own machine all the parts required for that class or event.  Please ensure that you have your power cord and foot control when you pack your machine and all your items have your name clearly marked on them.  River City Sewing Machine Centre will not be held liable for items lost or misplaced in any of its classes.
• Mobile phones are allowed in the classroom but only when turned to silent or vibrate.  If you have to take or make a mobile phone call, please leave the classroom to do so that other students can continue their class without distraction. 
• No guests or children may accompany students in the classroom at any time – with the exception of Kids Classes.  Kid’s classes must have a parent or guardian present at all times.  
• All attendees to any event or class are reminded to be respectful of others in the classroom and avoid the use of bad language or lewd comments, loud talking, laughter or continual talking while being instructed, or the general use of bad manners.  River City Sewing Machine Centre reserves the right to remove those persons from the classroom if classes or events are being disrupted in this manner.
• All students must abide by Local, State or Federal Government mandated health authority regulations at all times, including and not limited to wearing of masks, social distancing and other health measures as deemed for retail outlets.

 These Terms & Conditions have been developed to minimise cancellations so that those who wish to, and are able to attend, are not disadvantaged and enjoy their classroom experience.

 

Thank you for taking the time to read this and we hope you will enjoy your class!